Terms of Service, Privacy and Refund Policy

​All prices and descriptions are subject to change without notice. If the price listed is different from the actual price, we will notify you before processing your order. Prices will be calculated using the end of day exchange rates if orders contain products with different currencies. The total price is for merchandise only. Prices may be exclusive of any setup charges, art changes, shipping charges, state / provincial required taxes, rush charges or any other additional charges, which will be communicated prior to processing the order. Information, data and/or screens (the “Material”) from this site may not be copied, duplicated, saved, archived or captured by any means except that the Material may be used as part of normal browser caching and printing performed in the course of using the site for its intended purpose​.​

Acceptance of Terms of Use

Please read these Terms of Use carefully. These Terms of Use govern your access and use of the DundasPrint.com websites and mobile sites (collectively, the “Site”) as well as the provision and sale of products and services by Dundas Print Canada Corporation and/or its affiliates and/or fulfillment providers, as the context, may require (“Dundas Print.” “we,” “us,” or “our”). By accessing or using this Site and its related software tools, applications or any other Dundas Print service, you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. If your use of this Site on behalf of any business, organization, or other entity of any kind, you represent and warrant that you are authorized to accept these Terms of Use on its behalf and to bind such business, organization, or entity to these Terms of Use.

Every offer of a Dundas Print product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our Terms. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if Dundas Print has not specifically rejected them. Dundas Print reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

Dundas Print Terms of Sale

Before you can place an order online, you must have a Dundas Print account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. Dundas Print has the right to refuse any request made by you and to close your Dundas Print account immediately in the event of any breach of these Terms. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and Dundas Print is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email. Copyrighted Materials for Limited Use

This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information (referred to herein as“Content”). This Site and all Content are the copyrighted property of Cimpress plc, and/or its subsidiaries (referred to herein as “Dundas Print”) or the copyrighted property of parties from whom Dundas Print has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms of Use. Dundas Print reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or Dundas Print remain the property of Dundas Print and its licensors. The logo design tools provided on this Site employ a limited number of elements, including icons, fonts, colour schemes, and design effects. Dundas Print reserves the right to use all such elements and to make all such elements available for use by other parties in the future. You do not obtain any right or claim to any of the individual logo design elements through your creation of a logo design and/or your incorporation of a logo design into one or more products. Other Dundas Print customers may use the design tools to create logos that have similar or identical combinations of these elements and combinations of these elements and Dundas Print does not guarantee that your logo will not have similarities to logos designed and used by other parties. Dundas Print provides no warranty of any kind that logo designs created using the design tools will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the logo design is legally available for your use and does not infringe on the rights of another party.

Use of Site

You are granted permission to access and use this Site and its Content and to create an account for the sole purpose of preparing, evaluating, and ordering products or services solely through Dundas Print (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Obtaining Products from Dundas Print does not entitle you to use any portion of Content apart from the finished printed Products as they are supplied to you by Dundas Print. You agree to use this Site in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations, including export and import regulations. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or another intellectual property right of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable. Dundas Print reserves the right, in Dundas Print’s sole discretion, to refuse to accept any content provided by you to Dundas Print or to process any order at any time and for any reason. Dundas Print also may terminate its service to and/or the accounts of customers found to be using Dundas Print to engage in undesirable activities or otherwise violating these Terms of Use. You agree that Dundas Print shall have no liability of any kind to you or to any third party arising from such refusal or termination. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize Dundas Print to produce the Products on your behalf. You grant Dundas Print the right to copy, modify, distribute, use, create derivative works of and vectorize any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit Dundas Print to copy, distribute, use, modify, create derivative works of and vectorize any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you.When you create an account during registration, you are able to personalize products and save these designs for future use or ordering. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Transfer of Title

The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

INDEMNIFICATION

You agree that you shall indemnify Dundas Print and all parties from whom Dundas Print has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the standard Site Content and that you uploaded or otherwise provided to Dundas Print or incorporated into Products. As to clause (ii), you agree that we have the right to control the defense of any such suit, claim or demand.

Disclaimer of Warranty

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract (“consumer guarantees”), or only limited in certain circumstances, and nothing in these terms of use alter those consumer guarantees if it is illegal for Dundas Print to do so. If those consumer guarantees apply to you, and Dundas Print cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law, Dundas Print: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of Dundas Print to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired. Dundas Print’s Satisfaction Guarantee is good for 10 years following your purchase. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond Dundas Print´s control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. Dundas Print does not proof documents created by its customers prior to processing.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Dundas Print OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT Dundas Print HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM Dundas Print OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL Dundas Print BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.

Site Feedback

Any comments, suggestions, proposals or other feedback collectively “Feedback Information”) provided to Dundas Print in connection with the operation or content of this Site shall be provided by the submitter and received by Dundas Print on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Dundas Print. By submitting any such information to Dundas Print, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Dundas Print shall be free to use such information on an unrestricted basis.

Privacy

Dundas Print has set out in its Cookies and Privacy Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our Site. This Cookies and Privacy Policy applies to every Site visit, every use of our services, and every transaction and agreement that is concluded through our Site.

Miscellaneous

You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.

Governing Law

The party you are contracting with and the seller of the products and services offered and sold on this Site is Dundas Print Canada Corporation, a limited company organized under the laws of Ontario, Canada. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of Canada. All other matters relating to your access to or use of this Site shall be governed by and construed in accordance with, the laws of the Province of Ontario, and the federal laws of Canada applicable in that Province/Territory without giving effect to any choice or conflict of law provision, principle, or rule (whether of the Province of Ontario or any other jurisdiction). The parties agree that the United Nations Convention on Contracts for the International Sale of Goods and Ontario’s International Sales Convention Act do not apply to this Agreement. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in the Province of Ontario. You agree to submit to the jurisdiction of courts sitting in the Province of Ontario and agree that the venue in these courts is proper in any such legal action or proceeding. You also agree that you not assert in any legal action or proceeding involving Dundas Print that a court sitting in the Province of Ontario is an inconvenient forum for such legal action or proceeding.

Refund Policy and Quality of printing
Work hard to make things right! However, some things are out of our own control. Our system advises you when you upload a low-resolution image and you have the option to print as-is.
In this case, there is not much we can do. Usually, low-resolution images will produce bad quality of printing. We understand that sometimes, some users don’t have any other image, for any reason, even sentimental images that it is impossible to obtain another one.
We guarantee that if you provide a high-resolution image, your final result will be amazing! We always provide at no cost, samples to avoid this problem and we submit these samples to the client’s approval. After your order is approved and printed, no refund will be provided. In case of an error from our end, contact our customer service and we will work on it.

All of our sales are final. That said, ask for a sample if you are ordering a large quantity.

One mug it’s not exactly like the other mug. They are made one by one. Some color deviances may occur. It’s normal. If there is a big discrepancy, please, discuss with our team to check what can be done to help you. We always try to find the best way to solve problems.

We reserve the right to refuse or cancel your entire or partial order at any time, for any reason.

Remember that what you are seeing on your cell phone or computer screen IS NOT THE SAME THING! Images on your cell phone or computer are zoomed in! We understand that sometimes it is the only image you have and we can print as soon as you assume entire responsibility for the results.

All our mugs are tested and approved by all FDA and SGS organizations in the USA and Canada.

All our coffee mugs are dishwasher and microwave safe.

There is no extra charge if you want to print full wrap or both sides. Layouts: 2 first layout changes are free. If you need a special design, there is a charge of $ 25 cad

ALL ORDERS MUST BE PAID PRIOR TO PRODUCTION WITH NO EXCEPTIONS!

Refunds: all of our sales are final. We reserve the right to consider a refund if we understand was our fault or replace the wrong printed. Be aware that some colour variations and deviances may occur due to the glass surfaces. Therefore, all the mugs have had the same printing done, but they may vary due to their material composition like clay, glass surface, dyes, and pigments at high temperature and printing methods. We will do all the adjustments to reach your logo colour.

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