All prices and descriptions are subject to change without notice. If the price listed is different from the actual price, we will notify you before processing your order. Prices will be calculated using the end of day exchange rates if orders contain products with different currencies. The total price is for merchandise only. Prices may be exclusive of any setup charges, art changes, shipping charges, state / provincial required taxes, rush charges or any other additional charges, which will be communicated prior to processing the order. Information, data and/or screens (the “Material”) from this site may not be copied, duplicated, saved, archived or captured by any means except that the Material may be used as part of normal browser caching and printing performed in the course of using the site for its intended purpose.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Dundas Print Terms of Sale
Before you can place an order online, you must have a Dundas Print account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. Dundas Print has the right to refuse any request made by you and to close your Dundas Print account immediately in the event of any breach of these Terms. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and Dundas Print is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email. Copyrighted Materials for Limited Use
Use of Site
Transfer of Title
The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Disclaimer of Warranty
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Dundas Print OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT Dundas Print HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM Dundas Print OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL Dundas Print BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.
Any comments, suggestions, proposals or other feedback collectively “Feedback Information”) provided to Dundas Print in connection with the operation or content of this Site shall be provided by the submitter and received by Dundas Print on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Dundas Print. By submitting any such information to Dundas Print, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Dundas Print shall be free to use such information on an unrestricted basis.
You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.
The party you are contracting with and the seller of the products and services offered and sold on this Site is Dundas Print Canada Corporation, a limited company organized under the laws of Ontario, Canada. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of Canada. All other matters relating to your access to or use of this Site shall be governed by and construed in accordance with, the laws of the Province of Ontario, and the federal laws of Canada applicable in that Province/Territory without giving effect to any choice or conflict of law provision, principle, or rule (whether of the Province of Ontario or any other jurisdiction). The parties agree that the United Nations Convention on Contracts for the International Sale of Goods and Ontario’s International Sales Convention Act do not apply to this Agreement. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in the Province of Ontario. You agree to submit to the jurisdiction of courts sitting in the Province of Ontario and agree that the venue in these courts is proper in any such legal action or proceeding. You also agree that you not assert in any legal action or proceeding involving Dundas Print that a court sitting in the Province of Ontario is an inconvenient forum for such legal action or proceeding.
Refund Policy and Quality of printing
Work hard to make things right! However, some things are out of our own control. Our system advises you when you upload a low-resolution image and you have the option to print as-is.
In this case, there is not much we can do. Usually, low-resolution images will produce bad quality of printing. We understand that sometimes, some users don’t have any other image, for any reason, even sentimental images that it is impossible to obtain another one.
We guarantee that if you provide a high-resolution image, your final result will be amazing! We always provide at no cost, samples to avoid this problem and we submit these samples to the client’s approval. After your order is approved and printed, no refund will be provided. In case of an error from our end, contact our customer service and we will work on it.
All of our sales are final. That said, ask for a sample if you are ordering a large quantity.
One mug it’s not exactly like the other mug. They are made one by one. Some color deviances may occur. It’s normal. If there is a big discrepancy, please, discuss with our team to check what can be done to help you. We always try to find the best way to solve problems.
We reserve the right to refuse or cancel your entire or partial order at any time, for any reason.
Remember that what you are seeing on your cell phone or computer screen IS NOT THE SAME THING! Images on your cell phone or computer are zoomed in! We understand that sometimes it is the only image you have and we can print as soon as you assume entire responsibility for the results.
All our mugs are tested and approved by all FDA and SGS organizations in the USA and Canada.
All our coffee mugs are dishwasher and microwave safe.
There is no extra charge if you want to print full wrap or both sides. Layouts: 2 first layout changes are free. If you need a special design, there is a charge of $ 25 cad
ALL ORDERS MUST BE PAID PRIOR TO PRODUCTION WITH NO EXCEPTIONS!
Refunds: all of our sales are final. We reserve the right to consider a refund if we understand was our fault or replace the wrong printed. Be aware that some colour variations and deviances may occur due to the glass surfaces. Therefore, all the mugs have had the same printing done, but they may vary due to their material composition like clay, glass surface, dyes, and pigments at high temperature and printing methods. We will do all the adjustments to reach your logo colour.